EN
CUSTOMIZED
Our Customization Process
We follow a streamlined 5-stage process to ensure precision and reliability in every custom order:
Consultation & Planning (1-3 days)
We discuss detailed requirements and confirm design and material options.
Design & Sampling (3-7 days)
A 1:1 physical sample is produced based on approved specifications.
Confirmation & Approval (1-3 days)
We refine details and arrange sample inspection and approval.
Mass Production (30-35 days)
Raw materials are sourced and processed, followed by full-scale manufacturing.
Delivery (1-2 days)
Final pre-shipment inspection and container loading are completed.
Total Timeline
Pre-production samples are ready in 7-10 days; bulk production is completed within 30–40 days.
Customization Options
We offer comprehensive customization services to meet your specific market needs:
Product Design
Size Adjustments
Material Replacement
Fabric & Color Selection
Function Enhancements
Brand Logo Application
Special Packaging & Shipping Marks
ODM & OEM Services
We deliver full customization from concept to completion.
Our streamlined process covers design, prototyping, approval, production, and delivery.
Customize
Design, dimensions, materials, colors, functions, logos, packaging, labeling.
Sample policy
Prototypes delivered within 7 days.
We provide
Material swatches, 3D files, design guides.
Sampling Policy
Sampling Cost
Sample fees are charged at twice the product unit price. The full amount will be deducted from the first bulk order.
Lead Time
Simple designs: 3 working days
Complex designs: 5-7 working days
Sample Review Options
We provide HD videos and photos (multi-angle + functional demo)
We ship physical samples to your address
Design Support
We offer complete design resources to assist your decision-making:
Technical drawings
Material swatches
3D printing prototypes
OEM drawings accepted
After-Sales Service & Support
We ensure prompt and reliable support for all our clients with clear and efficient solutions.
Warranty & Policy
Free replacement parts for non-human caused damage
Free assembly support with guides and videos, plus ongoing optimization of product structure and instructions
Service Process
Clients provide damage details and images via email
We confirm non-artificial damage and offer free replacement parts
Larger parts can be shipped with the next container shipment
Response Commitment
Reply within 4 hours，solution proposed within 24 hours
Remote guidance available (video + illustrated instructions)
Replacement parts arranged promptly
Warranty Duration
All products come with a 12-month warranty.
FAQ
What is the minimum order quantity (MOQ) for custom orders?
Our standard MOQ starts at 30 units per design. However, we offer flexibility for clients who require multiple product variations, as the total volume across styles can be combined to meet the MOQ.
How long does it take to receive a prototype?
For simple designs, we deliver prototypes within 3 working days. Complex designs with unique structures or functions may require 5-7 working days. We provide HD videos and photos for review and can ship the physical sample to you.
Are sampling costs refundable?
Yes, 100%. The sample fee is credited toward your first bulk order. This policy ensures we both commit seriously to the partnership.
How do you ensure the final bulk order matches the approved sample?
We implement a strict "Sample = Bulk" policy. Every approved sample is used as the master reference throughout our 12-step quality control process, ensuring consistency in every unit.
What is your lead time for mass production?
Our standard lead time is 45 days with a proven on-time delivery rate of 98.5%. This timeline includes material sourcing, production, rigorous QC, and pre-shipment preparation.
HERE TO HELP
With 10 years of experience, we can help you make the best choices for your critical communication needs.
We're not invested in selling you a specific product or connections, just the best solution for your needs.
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